Managing Business Operations

Unit code : BMAN20811
Credit rating : 10
Teaching period(s) : Semester 1

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Aims | Objectives | Assessment | Information | Course unit content |
Tutors | Timetable | Teaching methods |


The aim of this course is to provide students with a detailed understanding of how operations management practices can be used to improve an organisation’s performance. It will demonstrate how the major elements concerned with the production of products and services are shaped by leading organisations through effective operations management practices. This course will cover a broad range of operations management practices, including operations strategy, quality management, process analysis, capacity planning, inventory management, Enterprise Resource Planning (ERP) Systems, the Lean Production System, Lean Management, the Theory of Constraints (TOC), Supply Chain Management, Logistics Management and Service Operations Management.

Objectives (Learning outcomes)

By the end of the course students should be able to:
- describe how Operations Management fits within the organization
- outline the strategic role of Operations Management
- understand the importance of materials and supply chain management to ensure effective business operations
- be able to describe the developmeand understand tools used in quality management
- appreciate the role of performance measurement and improvement within the operations function
- understand how organizations manage capacity and inventory
- apply operations concepts and techniques to address real operations problem

Assessment methods

Written Examination (100%) - 2 hour exam.



Pre-requisites - None

Co-requisites - N/A

Dependent Course Units - N/A

Programme Restrictions: Programme Restrictions: Available as a free choice option to students who have received prior agreement from their registering School. Not available to BSc in Management/Management (Specialism), IMABS and IM.


For Academic Year 2017/18

Updated: March 2017

Approved by: March UG Committee

Course unit overview

This course is designed to introduce students to the latest operations management practices developed by leading businesses around the world. Operations Management focuses on designing, managing and improving value adding processes within an organisation. Operations Management is one of the core functions of any organisation and plays a central role in increasing financial performance and ensuring that products and services are made to the highest quality. In particular, this course focuses on the practical skills that operations managers use to improve processes within an organisation and across the supply chain.

Teaching staff
No available data to display.
Assessment written exam - 2 hours
Lectures - 20 hours

Teaching and learning methods

Methods of delivery: Lectures, in-class discussions, videos of operations management practices, Case Studies developed from Harvard Business School and problem solving exercises.

Total study hours: 100 hours split between lectures, classes, self study and preparation for classes, coursework and examinations.